Introduction
At Sydney Film Academy, located at Level 2, 15-17 Wentworth Avenue, Surry Hills, NSW 2010, Australia, we
are committed to protecting the privacy and security of your personal information. This Privacy Policy
describes how we collect, use, disclose, and safeguard your personal information when you visit our
website, enrol in our courses, or otherwise interact with us. This policy applies to all visitors,
students, alumni, staff, and anyone else who provides information to Sydney Film Academy. Sydney Film
Academy is dedicated to maintaining the trust and confidence of our community, and we ensure that all
personal information is handled with utmost care and respect for your privacy rights.
This Privacy Policy is compliant with the Australian Privacy Principles (APPs) as outlined in the Privacy
Act 1988 (Cth). By accessing our website or providing us with your personal information, you agree to
the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our
practices regarding your personal information. If you have any questions or concerns about our Privacy
Policy, please contact our Privacy Officer, Eleanor Vance, at privacy@sydneyfilmacademy.com.au or by
phone at +61 25994020.
Information We Collect
We collect various types of personal information to provide our services, improve our programs, and
enhance your experience with Sydney Film Academy. The types of personal information we collect include:
- Personal Identification Information: This includes your name, address, phone number, email
address, date of birth, and other similar information that can be used to identify you.
- Educational and Professional Information: This includes your educational background,
qualifications, work experience, and areas of interest related to film and television production. We
use this to tailor our course offerings and provide relevant career advice.
- Enrolment and Payment Information: This includes details related to your course enrolments,
payment information (such as credit card details or bank account information), and any scholarships
or financial aid you may be receiving. This information is securely processed to manage your
enrolment and payments.
- Website Usage Data: We collect information about how you use our website, including your IP
address, browser type, operating system, referring website, pages visited, and the dates/times of
your visits. This data helps us improve our website and provide a better user experience. We use
cookies and similar technologies to collect this information (see our Cookies Policy for more details).
- Communications Data: We collect information from your communications with us, whether through
email, phone, or online forms. This includes the content of your messages and any information you
provide to us during these interactions.
- Photographic and Video Data: As part of our courses and promotional activities, we may
collect photographs and videos of students and instructors. We obtain consent before collecting and
using this type of data.
- Sensitive Information: In limited circumstances, we may collect sensitive information, such
as health information (e.g., allergies or medical conditions) or information about your cultural
background. We will only collect sensitive information with your explicit consent and when it is
reasonably necessary for a legitimate purpose.
How We Use Information
We use the personal information we collect for various purposes related to the operation of Sydney Film
Academy and the provision of our services. These purposes include:
- Providing and Managing Our Services: We use your personal information to enrol you in
courses, manage your student account, process payments, provide academic support, and administer our
programs.
- Communicating with You: We use your contact information to send you important updates,
announcements, newsletters, and other relevant information about Sydney Film Academy and our
courses. You can opt-out of receiving marketing communications at any time.
- Improving Our Programs and Services: We use your feedback and website usage data to improve
our course offerings, website functionality, and overall student experience.
- Conducting Research and Analysis: We may use your personal information for research and
analysis purposes to better understand our student population, evaluate the effectiveness of our
programs, and identify areas for improvement.
- Complying with Legal Obligations: We may use your personal information to comply with legal
and regulatory requirements, such as reporting to government agencies or responding to legal
requests.
- Marketing and Promotion: With your consent, we may use your personal information for
marketing and promotional purposes, such as showcasing student work, testimonials, and success
stories.
- Personalising Your Experience: We use your information to personalise your experience on our
website and tailor our communications to your interests and preferences.
- Preventing Fraud and Protecting Our Rights: We may use your personal information to prevent
fraud, protect our legal rights, and enforce our policies and agreements.
Data Security
We take the security of your personal information seriously and have implemented various measures to
protect it from unauthorised access, use, or disclosure. These measures include:
- Encryption: We use encryption technology to protect sensitive information, such as payment
details, during transmission and storage.
- Secure Storage: We store your personal information on secure servers that are protected by
firewalls and other security measures.
- Access Controls: We restrict access to your personal information to authorised personnel who
need it to perform their duties.
- Regular Security Audits: We conduct regular security audits to identify and address potential
vulnerabilities in our systems.
- Staff Training: We provide training to our staff on data security and privacy best practices.
- Physical Security: We maintain physical security measures to protect our premises and
equipment from unauthorised access.
- Data Breach Response Plan: We have a data breach response plan in place to address any
security incidents promptly and effectively.
- Third-Party Security: When we use third-party service providers to process your personal
information, we ensure that they have adequate security measures in place.
While we strive to protect your personal information, no method of transmission over the internet or
method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security
of your personal information. In the event of a data breach, we will notify you as required by law and
take steps to mitigate the impact of the breach.
Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: We may share your personal information with third-party service providers
who assist us in providing our services, such as payment processors, IT support providers, and
marketing agencies. We ensure that these service providers are contractually obligated to protect
your personal information and only use it for the purposes we have specified.
- Government Agencies: We may disclose your personal information to government agencies as
required by law, such as for reporting or compliance purposes.
- Educational Institutions: We may share your educational records with other educational
institutions if you transfer to or from Sydney Film Academy.
- Professional Bodies: We may disclose your information to professional bodies or industry
associations for accreditation or certification purposes.
- Legal Advisors: We may disclose your personal information to our legal advisors in connection
with legal proceedings or to obtain legal advice.
- With Your Consent: We may disclose your personal information to other third parties with your
explicit consent.
We do not sell or rent your personal information to third parties for marketing purposes. We only share
your personal information when it is necessary to provide our services, comply with legal obligations,
or protect our rights.
Accessing and Correcting Your Personal Information
You have the right to access and correct the personal information we hold about you. If you would like to
access or correct your personal information, please contact our Privacy Officer, Eleanor Vance, at
privacy@sydneyfilmacademy.com.au or by phone at +61 2 0953 7141. We will respond to your request within
a reasonable timeframe and take steps to correct any inaccurate or incomplete information. In some
cases, we may deny your request to access or correct your personal information if we are legally
required to do so or if it would unreasonably interfere with the privacy of others.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal
obligations. We will post any changes to this Privacy Policy on our website and update the "Last
Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to
stay informed about how we are protecting your personal information. Your continued use of our website
or services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please
contact us:
Privacy Officer: Eleanor Vance
Sydney Film Academy
Level 2, 15-17 Wentworth Avenue
Surry Hills, NSW 2010, Australia
Phone: +61 3 6222 4205
Email: privacy@sydneyfilmacademy.com.au
We are committed to addressing your concerns and resolving any issues related to your privacy in a timely
and effective manner.